TW NAIL SPA POLICY
WE RESERVE THE RIGHT TO REFUSE SERVICE TO
- Anyone with open or infected wounds in the treatment area.
- Anyone with a nail condition or in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
- Diabetes Client: PLEASE inform our technician so we can provide our service with proper care.
RETURN, REFUNDS AND EXCHANGES
- All services are non-refundable.
If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 HOURS of the service.
- You must arrange an appointment to have your nails fixed within 7 DAYS after your initial service. We will not offer any refund or credit note because you have simply changed your mind.
- We will re-do any service at no cost to you if you are unsatisfied with the quality of the work that we do, but you must tell us immediately what you are not satisfied with during the time you are getting your service done.
- Also, PLEASE notice that we will NOT RE-DO your service at no cost if our technician has confirmed and cleared with you about your nails during the time service is going on.
TW BOOKING POLICY
- Please book a soak-off service if you need to remove any old different types of nails before the new ones are put on at our salon.
- For any 1 hour, PLEASE call the salon to book with special staff.
- Any appointment with more than 2 people please call TW NAIL SPA to book.
- All services are non-refundable.
After reading our policy carefully, please confirm that: I agree with all terms and conditions mentioned in this policy.